Putting your customers first should not just be an empty echo of a marketing campaign you once saw. In it’s simplest terms it should be about building healthy relationships with your customers.
Welcome to 'Do You Put Your Customers First' survey.
In order to do this, you will need to make sure you understand your their needs (as with any relationship). As this can become quite tricky, make sure that you not only use the right tools for this but know how to interpret these.
How can you put your customer first?
Firstly, create an avatar or persona of your customer. This will help you in understanding them much better. Not only will it give you a clearer picture of how to address your their needs. It will also be indicative of where you’ll find your customer. Which social platforms they hang out in and what their tastes are.
Secondly, make sure your whole team, from IT to Human Resource, have a customer focus.
Promote transparency. Even though you might not be able to grant a customer’s request, when they understand the reasoning and feel heard and understood, they will be able to accept this much easier. Transparency is key to creating trust.
Be persistent in your problem-solving. One method in which to approach this is the 5 Why Technique. It was developed by Sakichi Toyoda and used by Toyota. This technique, in essence, involves asking at leat 5 Why’s to what caused a problem. Subsequently to explore the cause-effect relationship underlying the problem at hand.
“If you work just for money, you’ll never make it, but if you love what you’re doing and you always put the customer first, success will be yours.” – Ray Kroc.
10 personality tips to help your Study Skills
- Find time to study – If you manage your time badly, inevitably you will be less productive than if you manage it well. This can lead to increased stress and anxiety levels, especially around exam time.
- Keep to a routine – Work in the same place at the same time each day. Also, make sure you have everything you need before you start.
- Work to your strengths – Schedule challenging tasks for when you are most alert, and routine ones for when you may be feeling more tired.
- Don’t waste time – Rather than reading irrelevant material, skim and scan to help you decide if you need to read something critically and in-depth.
- Avoid distractions – Related to above. Switch emails and social media off to prevent your mind wandering while trying to learn new information!
- Regularly review your notes – Edit out what you don’t need. Ask yourself the question: “Is this information is relevant to my assignment, and how does it relate to what I already know.”
- Vary how you to take notes – For example, use Mind Maps and diagrams to generate ideas and linear notes to focus your ideas for essay or report plans.
- Be critical – Make sure that you always add your own comment to every concept or quotation that you write down. Maintain a critical and analytical approach at all times!
- Plan your work – If writing an assignment produce a detailed plan before you start to write it. This will make the drafting process much less stressful
- Understand different styles – By understanding different writing styles – such as academic, journal and journalistic styles – you can put what you read into perspective. In particular, you can become more aware of any particular bias.
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